WARRANTY AT EVITA STUDIO

You can announce your right of withdrawal within fourteen (14) days of receiving your original order without reasoning. You announce such right in an expressed statement sent to our central email address (t.s.evita.studio@gmail.com) within the above fourteen (14) day deadline. Please also indicate the tracking number of your order, in case you send back the item via the courier service chosen by you.

You shall send back the item to us without delay, but within fourteen (14) days from the announcement of your expressed statement on withdrawal at the latest.

The deadlines above shall be regarded as being complied with if you send your statement or the item before the fourteen (14) days expired. As Evita Studio receives the returned item, a quality control procedure shall take place in order to determine the appropriateness of the returned item. The provisions of Shipping & Return Policy, shall apply.

To return an item please ship to the Evita Studio:

13, Clifden Court, Bridge Street, Clifden, H71 F680.

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You will be responsible for return shipping costs. Shipping costs are non-refundable unless the item is defective. We recommend you obtain a proof of postage and use a trackable shipping service or purchase shipping insurance.

We shall refund the full price of the returned item as it is received by us. We shall not refund such shipping fee, which was chosen by you and was not in line with our usual shipping method. The refund shall be made in the same way as the original method of your payment was made.

You will receive a written notification via email that we have received your returned item. Any item returned exceeding the fourteen (14) day deadline will not be eligible for a refund.

You are not entitled to exercise the right of withdrawal when the item was prepared especially upon your own instructions, or on your expressed demand, or in case the item was unambiguously personalized to you.

The right of withdrawal cannot be exercised by a non-consumer entity, i.e. an enterprise, namely such entity which acts in the scope of its profession, independent occupation or its business activity.

8. Liability for products

Please note, that Evita Studio is not liable for damages resulted from natural amortization, defect or negligent use, abnormal consumption or misuse or any other treatment that is not suited to the product description.

8.1 Liability for defective items

In case of defective performance you are entitled to make a claim for defective items against us on the basis of the Irish Civil Code.

Upon your request you are entitled to make the following claims:
If an item is defective due to a manufacturing fault, we will offer to repair the item or exchange it. If it cannot be repaired or the same item is not available, you are entitled to a proportional price reduction or to have it repaired it by yourself or a third party and we pay for the repair, or to a full refund (i.e. the purchase price along with the shipping fee).

You are entitled to modify your chosen claim, but you are responsible for the costs imposed by this modification, except it was caused by us.

You shall inform us about the defect without delay, but within two (2) months from the date of its discovery at the latest.

Within the first six (6) months from delivery you shall inform us about the defect and confirm that the item was provided by us. Within such six (6) month deadline there is no other condition to make your claim on the basis of the liability for defective items.

After the expiry of the above six (6) month period, however, you are required to prove that the defect discovered by you has already existed at the date of delivery.

After the expiry of a two (2) year period following the date of delivery, you are not entitled to make any claims on the basis of the liability for defective items.

8.2 Liability for defective products 

If you are a private person purchaser, you shall also have a right to make a claim against Evita Studio for defective products as described in this clause. Please note, however, that under Irish law you need to choose between your rights described in clauses making a claim against Evita Studio because of defective items or defective products. You are not entitled to make a claim against Evita Studio on the basis of both clauses.

If a product is defective, you are entitled only to choose to have it repaired by us or require us to exchange the product. You shall inform us about the defect without delay, but within two (2) months from the date of its discovery at the latest. In case of a defective product, you are required to prove the defect of the product. The product is deemed to be defective only if (i) it does not meet the quality requirements applicable by law to the particular product, or (ii) it does not have the characteristics set out in the description of the product delivered by us.

You are entitled to make your claim against us within a two (2) year period following the date of delivery.

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Non-consumer buyers

Please note, that the above provisions set forth  are applicable only to consumers. Consumer is a private person acting out of the scope of his/her profession or his/her business activity. To non-consumer buyers different provisions of the Irish Civil Code shall be applied.

9. The complaint handling process

Evita Studio shall seek to achieve a friendly settlement of any complaint you may have through negotiation or any other peaceful means.

Your complaint can be announced orally in our studio or in writing sent to our address. Evita Studio shall inspect the orally communicated complaint immediately and shall be settled when it is necessary. When you are not satisfied with the result, or the immediate settlement is not possible, a protocol shall be prepared. Evita Studio shall answer every written complaint in writing within thirty (30) days from receipt. In case Evita Studio does not accept your complaint, it shall give a reasoning thereof.

The protocol in respect of your complaint shall be retained by Evita Studio for 3 (three) years.

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